Operations Manager

This programme builds the leadership and operational management skills required to deliver strategic outcomes and manage people, projects and change. Ideal for experienced professionals ready to step into senior responsibility.

Course Summary

The Level 5 Operations or Departmental Manager apprenticeship is designed for individuals who are responsible for leading teams, delivering projects and aligning departmental activity with wider organisational goals. This role exists across all sectors and business sizes including private, public and voluntary organisations.

Operations Managers oversee daily operations, manage change, lead teams and ensure the effective allocation of resources to meet strategic objectives. They are accountable for project delivery, financial oversight, process improvement and developing others through coaching and mentoring.

Apprentices will gain the knowledge and tools to deliver high-quality outcomes, manage stakeholders and foster a culture of continuous improvement within their teams.

For a full list of the knowledge, skills and behaviours covered, please visit the Institute for Apprenticeships website.

Learner Journey

Over an 18-month programme, apprentices will develop the knowledge, skills and behaviours required to operate effectively in a middle or senior management role. The course is delivered through weekly online sessions and quarterly face-to-face visits, supported by a dedicated tutor offering one-to-one guidance throughout.

Learners also gain access to a full library of digital resources to assist with weekly off-the-job training. The programme includes classroom sessions, mentoring, off-site learning and the completion of work-based projects.

At least 20 per cent of the apprenticeship must be completed as off-the-job training. These hours must be logged and evidenced with guidance provided at enrolment.

Assessment & Certification

To be eligible for the End-Point Assessment learners must have achieved Level 2 English and Mathematics and submitted a complete portfolio of evidence. The EPA takes place over a three-month period and includes a project with a report and a professional discussion underpinned by the learner’s portfolio. On successful completion, learners will be awarded the Level 5 Operations or Departmental Manager apprenticeship standard, a nationally recognised qualification supporting progression into senior leadership roles.

Learner Eligibility

Information for Employers

This course can be funded via either Levy or Non-Levy. Information is below.

Levy Employers

Organisations with an annual payroll over £3 million pay into the apprenticeship levy
The full £9,000 can be covered using the levy
Payment is made through your Digital Apprenticeship Service (DAS) account
No additional cost unless levy funds are exhausted