apprenticeships
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Apprenticeships
All (15) Sports Coaching (3) Teaching (4) Personal Training (1) Business Leadership (5) Sales & Marketing (2)
Business Administrator
Level 3
14 Month Programme
Apprenticeship Summary
A Business Administrator plays a pivotal role in enhancing an organisation’s efficiency by supporting and engaging with various departments and interacting with internal and external customers. This position is prevalent across multiple sectors, including public, private, and charitable organisations, and is applicable in both small and large businesses.
In their daily activities, Business Administrators may work independently or as part of a team to develop, implement, maintain, and improve administrative services.
Their responsibilities encompass a wide range of tasks, such as producing accurate records and documents (emails, letters, reports), managing confidential information, and utilising various IT packages and systems relevant to the organisation. They are also expected to exercise initiative, manage priorities and time effectively, and demonstrate problem-solving skills.
For a detailed breakdown of the knowledge, skills, and behaviours required to achieve this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through a work-based project, a presentation—including a sales pitch—with questions and answers, and a professional discussion supported by a portfolio of evidence.
How To Apply
To apply for this apprenticeship, please click the button below and complete the application form. Once your eligibility has been confirmed, a member of our team will be in touch to discuss your application.
Recruiter
Level 3
18 Month Programme
Apprenticeship Summary
A Recruiter plays a pivotal role in identifying, attracting, and securing talent to meet an organisation’s staffing needs. Operating across various sectors, including public, private, and charitable organisations, recruiters are essential in ensuring that businesses acquire the right individuals to drive success and growth.
In their daily activities, recruiters collaborate closely with hiring managers to understand specific job requirements and develop effective recruitment strategies.
They are responsible for creating compelling job advertisements, utilising various platforms to reach potential candidates, and managing the application process. This includes screening applications, conducting interviews, and assessing candidates’ suitability for roles based on their skills, experience, and cultural fit within the organisation.
For a detailed breakdown of the knowledge, skills, and behaviours required to achieve this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over 18 months, you will develop the skills, knowledge, and behaviours needed for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
Throughout the programme, you will build a portfolio of evidence, including case studies, reports, budget plans, and reflections on leadership. Formative assessments will be conducted after each module to track your progress and ensure the ongoing development of your knowledge, skills, and behaviours.
At the Gateway stage, your portfolio and progress will be reviewed, with your employer and training provider agreeing on your readiness for the End-Point Assessment. This final stage takes place over a three-month period and evaluates your proficiency through a practical assessment, a project presentation, and a professional discussion supported by your portfolio of evidence.
How To Apply
To apply for this apprenticeship, please click the button below and complete the application form. Once your eligibility has been confirmed, a member of our team will be in touch to discuss your application.
Customer Service Specialist
Level 3
14 Month Programme
Apprenticeship Summary
A Customer Service Specialist is a professional dedicated to delivering exceptional customer support across various sectors and organisation types. Serving as a referral point for complex or technical customer requests, complaints, and queries, they often act as an escalation point for intricate or ongoing issues.
With expertise in their organisation’s products and services, they share knowledge with their team and colleagues, gather and analyse customer data, and utilise IT systems to drive service improvements. Their work environments can include contact centres, retail outlets, webchat platforms, service industries, or any customer service point.
In their role, Customer Service Specialists are expected to understand the principles of continuous improvement and how their recommendations can impact the organisation. They critically evaluate customer journeys, recognising challenges and enhancing the end-to-end experience.
By analysing customer behaviour and feedback, they provide insights that drive loyalty, retention, and satisfaction. Additionally, they stay informed about regulatory considerations and industry best practices to ensure compliance and optimal service delivery.
For a detailed breakdown of the knowledge, skills, and behaviours required to achieve this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through a panel interview, a presentation with questions and answers, and a practical observation to assess your overall competence.
How To Apply
To apply for this apprenticeship, please click the button below and complete the application form. Once your eligibility has been confirmed, a member of our team will be in touch to discuss your application.
Team Leader
Level 3
14 Month Programme
Apprenticeship Summary
A Team Leader is a first-line management role responsible for guiding and overseeing teams to achieve specific goals within an organisation. Operating across various sectors—private, public, and voluntary—team leaders ensure that their teams understand and meet set objectives.
Key responsibilities include providing clear direction, instructions, and guidance to team members. Team leaders support, manage, and develop their teams, ensuring that workloads are effectively planned and monitored. They are also tasked with managing projects, resolving issues as they arise, and fostering both internal and external relationships to facilitate smooth operations.
In addition to team management, team leaders play a crucial role in delivering operational plans and ensuring that resources are allocated efficiently. They are instrumental in building a positive team culture, promoting open communication, and encouraging continuous improvement among team members.
For a detailed breakdown of the knowledge, skills, and behaviours required to achieve this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours required for the End-Point Assessment. This journey is supported by a mixture of weekly online sessions and quarterly face-to-face visits, with guidance from a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
To be eligible for the End-Point Assessment, you must have achieved your English and Mathematics qualifications and submitted a portfolio of evidence. The final assessment takes place over a three-month period and evaluates your proficiency through a presentation with questions and a professional discussion underpinned by your portfolio of evidence.
How To Apply
To apply for this apprenticeship, please click the button below and complete the application form. Once your eligibility has been confirmed, a member of our team will be in touch to discuss your application.
Operations Manager
Level 5
18 Month Programme
Apprenticeship Summary
An Operations Manager is a key figure within an organisation, responsible for overseeing teams and projects to ensure that operational or departmental objectives align with the company’s strategic goals. This role is prevalent across various sectors, including private, public, and voluntary organisations, and is essential in businesses of all sizes.
In their daily activities, Operations Managers develop and implement operational plans, manage projects, and lead teams to achieve set targets. They are accountable for managing change initiatives, optimising financial and resource allocations, and fostering talent through coaching and mentoring.
Their responsibilities also encompass building and maintaining relationships with both internal and external stakeholders to facilitate smooth operations.
For a detailed breakdown of the knowledge, skills, and behaviours required to achieve this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over an 18-month programme, you will develop the skills, knowledge, and behaviours required for the End-Point Assessment. This journey is supported by a mixture of weekly online sessions and quarterly face-to-face visits, with guidance from a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
To be eligible for the End-Point Assessment, you must have achieved your English and Mathematics qualifications and submitted a portfolio of evidence. The final assessment takes place over a three-month period and evaluates your proficiency through a project with a report and a professional discussion underpinned by your portfolio of evidence.
How To Apply
To apply for this apprenticeship, please click the button below and complete the application form. Once your eligibility has been confirmed, a member of our team will be in touch to discuss your application.