apprenticeships
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All (15) Sports Coaching (3) Teaching (4) Personal Training (1) Business Leadership (5) Sales & Marketing (2)
Business Administrator
Level 3
14 Month Programme
Apprenticeship Summary
A Business Administrator plays a vital role in improving organisational efficiency by providing essential administrative support and engaging with internal teams, external clients, and stakeholders. By hiring an apprentice in this role, your organisation can enhance productivity, streamline operations, and develop a highly skilled workforce.
Business Administrators work across public, private, and charitable sectors, supporting organisations of all sizes. They manage records and documents, handle confidential information, and use IT systems and software to support business functions. Their role also includes prioritising tasks, problem-solving, and improving administrative processes to ensure smooth day-to-day operations.
Working both independently and as part of a team, Business Administrators contribute to the creation of professional documents such as emails, reports, and presentations, ensuring clear and effective communication across the organisation. They are responsible for managing information and databases securely and efficiently while utilising IT packages and business systems to support various departments. In addition, they demonstrate initiative, strong time management, and problem-solving skills to optimise business performance, helping organisations run more effectively and efficiently.
By employing a Business Administrator apprentice, your organisation can improve workflow, increase efficiency, and nurture future administrative talent. This qualification is ideal for roles such as Office Administrator, Executive Assistant, Project Support Officer, and Business Support Coordinator.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through a work-based project, a presentation—including a sales pitch—with questions and answers, and a professional discussion supported by a portfolio of evidence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Recruiter
Level 3
18 Month Programme
Apprenticeship Summary
A Recruiter plays a vital role in identifying, attracting, and securing top talent to meet an organisation’s staffing needs. By hiring an apprentice in this role, your business can enhance its recruitment processes, improve candidate quality, and build a strong workforce to drive success and growth.
Recruiters work across public, private, and charitable sectors, ensuring businesses acquire the right individuals to thrive. They collaborate closely with hiring managers to understand specific job requirements and develop tailored recruitment strategies. Their responsibilities include crafting compelling job advertisements, leveraging multiple platforms to reach potential candidates, and managing the entire application process. This involves screening applications, conducting interviews, and assessing candidates’ suitability based on their skills, experience, and cultural fit within the organisation.
By employing a Recruiter apprentice, your organisation can optimise its hiring processes, improve talent acquisition, and build a strong pipeline of future employees. This qualification is ideal for roles such as Talent Acquisition Specialist, Recruitment Consultant, HR Officer, and Resourcing Coordinator.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over 18 months, you will develop the skills, knowledge, and behaviours needed for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
Throughout the programme, you will build a portfolio of evidence, including case studies, reports, budget plans, and reflections on leadership. Formative assessments will be conducted after each module to track your progress and ensure the ongoing development of your knowledge, skills, and behaviours.
At the Gateway stage, your portfolio and progress will be reviewed, with your employer and training provider agreeing on your readiness for the End-Point Assessment. This final stage takes place over a three-month period and evaluates your proficiency through a practical assessment, a project presentation, and a professional discussion supported by your portfolio of evidence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Customer Service Specialist
Level 3
14 Month Programme
Apprenticeship Summary
A Customer Service Specialist plays a crucial role in delivering exceptional customer support and ensuring high levels of satisfaction across various sectors. By hiring an apprentice in this role, your organisation can enhance service quality, improve customer retention, and develop a team member who is highly skilled in handling complex queries and escalations.
Customer Service Specialists act as a referral point for intricate or ongoing customer requests, complaints, and technical queries, providing expert support to both customers and colleagues. With in-depth knowledge of an organisation’s products and services, they help analyse customer data, share insights, and utilise IT systems to drive continuous service improvements. They operate in a variety of environments, including contact centres, retail outlets, webchat platforms, and service industries, ensuring businesses can meet and exceed customer expectations.
Beyond frontline support, Customer Service Specialists play a key role in evaluating customer journeys, identifying challenges, and implementing improvements that enhance the overall experience. By analysing customer behaviour and feedback, they contribute to increased loyalty, retention, and satisfaction, ensuring long-term business success. They also stay up to date with industry regulations and best practices, ensuring compliance while delivering exceptional service.
By employing a Customer Service Specialist apprentice, your organisation can strengthen customer relationships, improve problem resolution, and create a culture of continuous improvement. This qualification is ideal for roles such as Customer Experience Manager, Service Improvement Coordinator, and Client Relations Specialist.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through a panel interview, a presentation with questions and answers, and a practical observation to assess your overall competence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Team Leader
Level 3
14 Month Programme
Apprenticeship Summary
A Team Leader plays a critical role in first-line management, ensuring teams are guided, supported, and aligned with organisational objectives. By hiring an apprentice in this role, your organisation can develop strong leadership capabilities, improve team efficiency, and enhance operational performance across various sectors, including private, public, and voluntary organisations.
Team Leaders are responsible for providing clear direction, managing workloads, and overseeing projects to ensure that objectives are met. They support, develop, and motivate their teams, fostering a positive work culture that promotes collaboration and continuous improvement. In addition to team management, they play a key role in delivering operational plans, allocating resources effectively, and resolving issues as they arise to maintain smooth business operations.
Beyond internal team dynamics, Team Leaders help strengthen stakeholder relationships, ensuring effective communication across departments and external partners. Their ability to monitor performance, drive accountability, and implement process improvements makes them a valuable asset to any organisation looking to improve efficiency and team cohesion.
By employing a Team Leader apprentice, your organisation can develop competent and confident leaders who drive team success and contribute to business growth. This qualification is ideal for roles such as Supervisor, Shift Manager, Operations Team Leader, and Department Coordinator.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours required for the End-Point Assessment. This journey is supported by a mixture of weekly online sessions and quarterly face-to-face visits, with guidance from a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
To be eligible for the End-Point Assessment, you must have achieved your English and Mathematics qualifications and submitted a portfolio of evidence. The final assessment takes place over a three-month period and evaluates your proficiency through a presentation with questions and a professional discussion underpinned by your portfolio of evidence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Operations Manager
Level 5
18 Month Programme
Apprenticeship Summary
An Operations Manager plays a crucial role in overseeing teams and projects to ensure that operational and departmental goals align with an organisation’s strategic objectives. By hiring an apprentice in this role, your organisation can develop strong leadership, improve efficiency, and drive long-term business success across private, public, and voluntary sectors.
Operations Managers are responsible for developing and implementing operational plans, managing projects, and leading teams to meet key targets. They play a pivotal role in driving change initiatives, optimising financial and resource allocations, and fostering talent through coaching and mentoring. Their ability to adapt and implement business improvements ensures that operations run efficiently and align with broader company goals.
Beyond internal operations, they are instrumental in building and maintaining strong stakeholder relationships, ensuring smooth collaboration across departments and external partners. Their strategic oversight allows them to enhance processes, improve productivity, and support continuous organisational growth.
By employing an Operations Manager apprentice, your organisation can cultivate highly skilled leaders who streamline operations, drive performance, and contribute to sustained business success. This qualification is ideal for roles such as Department Manager, Regional Manager, Senior Operations Lead, and Business Unit Manager.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over an 18-month programme, you will develop the skills, knowledge, and behaviours required for the End-Point Assessment. This journey is supported by a mixture of weekly online sessions and quarterly face-to-face visits, with guidance from a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
To be eligible for the End-Point Assessment, you must have achieved your English and Mathematics qualifications and submitted a portfolio of evidence. The final assessment takes place over a three-month period and evaluates your proficiency through a project with a report and a professional discussion underpinned by your portfolio of evidence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.