apprenticeships
Scroll, explore, and find an Apprenticeship that fits your business needs. Enrol a current member of staff, of hire someone new with free recruitment support. Feeling unsure? We’re happy to help!!
Hire an Apprentice
Community Activator Coach
Level 2
12 Month Programme
Apprenticeship Summary
A Community Activator Coach plays a crucial role in promoting active and healthy lifestyles, particularly for those who face barriers to participation. By employing an apprentice in this role, your organisation can expand its reach, deliver engaging sports and physical activity sessions, and foster greater community engagement.
These coaches are trained to plan, lead, and adapt activities to suit people of all ages and abilities, making sport and exercise more accessible. They work closely with local organisations—such as sports clubs, schools, health agencies, and community centres—to develop inclusive programmes that encourage long-term participation. Acting as role models, they help inspire individuals to stay active, improving physical and mental well-being within your community.
With flexible working hours, including evenings and weekends, Community Activator Coaches ensure activities are accessible when and where they are most needed. Their expertise makes them an asset to a wide range of roles, including Sports Coaches, Activity Coordinators, Community Development Officers, Leisure Centre Assistants, and Health and Wellbeing Advisors.
By investing in a Community Activator Coach apprentice, your organisation can build stronger community connections, improve health outcomes, and create lasting social impact.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 12-month programme, learners develop the skills, knowledge, and behaviours necessary for the End-Point Assessment (EPA). This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. Learners will have access to online learning and support materials to assist with their weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. Learners must log evidence of learning activities that occur outside their regular work environment but contribute to their apprenticeship, with required hours discussed during enrolment.
At the Gateway stage, progress is reviewed to ensure readiness for the EPA, which takes place over a three-month period. The assessment includes a panel interview, a presentation with questions and answers, a practical observation, and portfolio assessment through professional discussion.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Community Sport & Health Officer
Level 3
14 Month Programme
Apprenticeship Summary
A Community Sport and Health Officer (CSHO) plays a vital role in promoting physical activity and healthy lifestyles, helping to create stronger, more active communities. By hiring an apprentice in this role, your organisation can drive engagement, reduce inactivity, and support public health initiatives.
CSHOs work with sports clubs, youth services, public health agencies, and community organisations to develop and deliver innovative programmes that encourage participation. With a strong understanding of behaviour change principles, they can motivate diverse groups, break down barriers to activity, and ensure long-term engagement. Their role includes planning and leading sessions, managing volunteers, and evaluating programme outcomes to maximise impact.
As a community-driven role, CSHOs often work flexible hours, including evenings and weekends, to meet the needs of different groups. They also collaborate with professionals in healthcare, education, and law enforcement, ensuring a holistic approach to participant well-being.
This qualification is ideal for those looking to progress into roles such as Sports Development Officer, Wellbeing Coach, Public Health Coordinator, Community Engagement Manager, and Active Lifestyle Officer.
By investing in a Community Sport and Health Officer apprentice, your organisation can enhance community well-being, support public health initiatives, and create lasting social change.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, learners develop the skills, knowledge, and behaviours required for the End-Point Assessment (EPA). This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, all guided by a dedicated tutor. Learners will have access to online learning and support materials to assist with their weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. Learners must log evidence of learning activities that occur outside their regular work environment but contribute to their apprenticeship. The required training hours will be confirmed during enrolment.
At the Gateway stage, progress is reviewed to ensure readiness for the on-programme assessment. The EPA takes place over three months and evaluates proficiency through a panel interview, presentation with Q&A, work-based observations, and a case study challenge.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Sports Coach
Level 4
15 Month Programme
Apprenticeship Summary
A Sports Coach plays a pivotal role in developing athletes, teams, and participants by designing and delivering structured coaching programmes. By employing an apprentice in this role, your organisation can enhance sporting performance, increase participation, and support long-term athlete development.
Sports coaches work across a variety of settings, including high-performance sports, schools, and community initiatives, tailoring their approach to suit individuals and groups. Using their technical and tactical expertise, they create engaging sessions that improve skill development, teamwork, and overall performance.
There are several pathways within this qualification:
High-Performance Sports Coach – Focused on developing elite athletes, balancing training with competition schedules, and working with sport scientists and analysts to optimise progression at national and international levels.
Community Sports Coach – Engaging individuals of all ages and abilities in local clubs, outreach programmes, and recreational sports to promote participation and support national health initiatives.
School Sports Coach – Supporting teachers in delivering high-quality physical education, helping pupils develop confidence, teamwork skills, and a lifelong appreciation for physical activity.
Across all settings, sports coaches collaborate with assistant coaches, managers, sponsors, and performance support staff, ensuring their coaching philosophy aligns with organisational goals. Their work contributes to athlete development, community well-being, and educational outcomes, making them a valuable asset to any organisation.
By hiring a Sports Coach apprentice, your organisation can develop future coaching talent, strengthen community engagement, and improve sporting standards. This qualification is ideal for roles such as Performance Coach, Development Coach, PE Coach, and Community Sports Leader.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 15-month programme, learners will develop the skills, knowledge, and behaviours required for the End-Point Assessment (EPA). This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. Learners will have access to online learning and support materials to assist with their weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. Learners must log evidence of learning activities that take place outside their regular work environment but contribute to their apprenticeship. The required training hours will be confirmed during enrolment.
At the Gateway stage, progress is reviewed to ensure readiness for the on-programme assessment. The EPA takes place over a three-month period, during which learners will complete a one-hour presentation, submit a portfolio of evidence, and take part in a one-hour professional discussion to demonstrate their proficiency.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Personal Trainer
Level 3
12 Month Programme
Apprenticeship Summary
A Personal Trainer is a highly skilled fitness professional who works with clients one-to-one or in small groups to help them achieve their health and fitness goals. By hiring an apprentice in this role, your organisation can expand its fitness offering, enhance client satisfaction, and support more people in leading healthier lifestyles.
Personal Trainers design individualised exercise programmes, provide nutritional guidance, and offer lifestyle coaching to encourage sustainable behaviour change. They understand the boundaries of their expertise, referring clients to specialist professionals such as physiotherapists or dietitians when necessary.
Beyond fitness coaching, Personal Trainers must also develop business and marketing skills to build a loyal client base, making them an asset to gyms, leisure centres, and independent fitness businesses. With flexible working hours, including evenings and weekends, they ensure accessibility for a wide range of clients.
By employing a Personal Trainer apprentice, your organisation can invest in a motivated professional who contributes to client retention, business growth, and community well-being. This qualification is ideal for roles such as Gym Instructor, Health Coach, or Wellness Consultant.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Institute for Apprenticeships website.
Learner Journey
Over a 12-month programme, learners develop the skills, knowledge, and behaviours required for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. Learners will have access to online learning and support materials to assist with their weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. Learners must log evidence of learning activities that take place outside their regular work environment but contribute to their apprenticeship. The required training hours will be confirmed during enrolment.
At the Gateway stage, progress is reviewed to ensure readiness for the on-programme assessment. The End-Point Assessment takes place over a three-month period, during which learners will complete a one-hour presentation, submit a portfolio of evidence, and take part in a one-hour professional discussion to demonstrate their proficiency.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Content Creator
Level 3
12 Month Programme
Apprenticeship Summary
A Content Creator plays a key role in producing engaging and impactful digital content that attracts and retains audiences. By hiring an apprentice in this role, your organisation can strengthen its online presence, connect with target audiences, and drive brand engagement across multiple platforms.
Working across advertising, marketing, broadcasting, digital agencies, and social media, Content Creators develop text, images, videos, and audio that align with your brand’s voice and business objectives. They interpret creative briefs, generate innovative ideas, and plan content schedules to ensure consistency and effectiveness.
Staying ahead of industry trends and platform developments, Content Creators use analytics tools to measure performance and refine their content strategy. They also ensure all content meets legal, ethical, and accessibility standards, including copyright regulations.
This role requires creativity, adaptability, and strong project management skills, as well as proficiency in content creation software. Whether working independently or as part of a team, a Content Creator apprentice will bring fresh ideas, digital expertise, and a results-driven approach to your organisation.
This qualification is ideal for roles such as Social Media Executive, Digital Marketing Assistant, Copywriter, Video Producer, and Content Strategist.
By employing a Content Creator apprentice, your organisation can boost audience engagement, improve content quality, and enhance brand visibility.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 12-month programme, learners develop the skills, knowledge, and behaviours required for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. Learners will have access to online learning and support materials to assist with their weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. Learners must log evidence of learning activities that take place outside their regular work environment but contribute to their apprenticeship. The required training hours will be confirmed during enrolment.
At the Gateway stage, progress is reviewed to ensure readiness for the on-programme assessment. The End-Point Assessment takes place over a three-month period, during which learners will complete a workplace observation, submit a portfolio of evidence, and take part in a professional discussion to demonstrate their proficiency.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Playworker
Level 2
14 Month Programme
Apprenticeship Summary
A Playworker plays a crucial role in creating enriching play experiences that support children’s development and well-being. By hiring an apprentice in this role, your organisation can provide inclusive, engaging, and safe play environments that encourage creativity, social interaction, and physical activity.
Playworkers operate in adventure playgrounds, schools, hospitals, and community centres, ensuring that children have the freedom to explore, experiment, and express themselves. They observe and respond to individual needs and interests, offering a diverse range of resources and activities that promote confidence, problem-solving, and social skills.
Beyond facilitating play, Playworkers advocate for every child’s right to play, working closely with families, schools, and other professionals to integrate play into broader educational and care plans. They understand the balance between safety and acceptable risk, helping children develop resilience and independence through play.
By employing a Playworker apprentice, your organisation can enhance child development, support family engagement, and strengthen community connections. This qualification is ideal for roles such as Play Leader, Childcare Assistant, Youth Support Worker, and Community Play Coordinator.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through a multiple-choice test, a professional discussion underpinned by a portfolio of evidence, and an observation with questions.
This structured approach ensures you are fully equipped to complete your apprenticeship successfully and apply your skills effectively in the workplace.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Teaching Assistant
Level 3
18 Month Programme
Apprenticeship Summary
A Teaching Assistant plays a key role in enhancing pupils’ learning by supporting the class teacher and ensuring that students understand their work, stay engaged, and make progress. By hiring an apprentice in this role, your school can provide more individualised support, improve classroom management, and create a more inclusive learning environment.
Teaching Assistants work across primary, secondary, and special education settings, supporting pupils of all ages, including those with special educational needs (SEN) and emotional vulnerabilities. They help foster self-belief, social inclusion, and high self-esteem, ensuring that every child feels valued and supported.
Their responsibilities include assisting with lesson planning, engaging in classroom activities, and participating in team meetings, all while acting as positive role models for pupils. Teaching Assistants contribute to a safe, nurturing, and structured environment, helping teachers deliver high-quality education tailored to individual student needs.
By employing a Teaching Assistant apprentice, your school can enhance student learning, improve classroom dynamics, and provide essential support to teaching staff. This qualification is ideal for roles such as Classroom Support Assistant, SEN Teaching Assistant, and Learning Support Practitioner.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over an 18-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through an observation with questions, a professional discussion, and a portfolio of evidence.
This structured approach ensures you are fully equipped to complete your apprenticeship successfully and apply your skills effectively in the workplace.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Specialist Teaching Assistant
Level 5
24 Month Programme
Apprenticeship Summary
A Specialist Teaching Assistant plays a vital role in supporting learners with diverse needs, ensuring they receive the tailored support necessary to thrive academically and personally. By hiring an apprentice in this role, your school can provide enhanced learning support, improve pupil well-being, and create a more inclusive educational environment.
Working across primary, secondary, and special education settings, Specialist Teaching Assistants collaborate closely with teachers to deliver targeted interventions and adapt learning materials. They focus on three key areas:
SEND Support – Assisting pupils with special educational needs and disabilities (SEND) through tailored strategies that enhance learning and inclusion.
Social and Emotional Well-being – Supporting pupils facing social and emotional challenges by developing coping strategies and fostering a positive school experience.
Curriculum Provision – Helping pupils access and engage with the curriculum by adapting learning materials and supporting subject-specific instruction.
By employing a Specialist Teaching Assistant apprentice, your school can increase classroom support, improve student outcomes, and ensure every learner receives the attention they need. This qualification is ideal for roles such as SEN Teaching Assistant, Behaviour Support Assistant, and Learning Mentor.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 24-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through a practical observation, a professional discussion underpinned by a portfolio of evidence, and further professional discussions to assess your overall competence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Learning & Skills Teacher
Level 5
18 Month Programme
Apprenticeship Summary
A Learning & Skills Teacher is a highly skilled educator who combines subject expertise with advanced teaching methods to inspire students aged 16 and above. By hiring an apprentice in this role, your organisation can enhance the quality of education, align teaching with industry needs, and support learners in reaching their full potential.
Learning & Skills Teachers work in a variety of settings, including further education colleges, independent training providers, adult community learning centres, and offender education programmes. Their primary responsibility is to plan and deliver engaging, relevant, and challenging lessons that equip students with the skills and knowledge needed for success.
In addition to teaching, they collaborate with fellow educators, industry professionals, and key stakeholders to ensure their curriculum remains current and aligned with industry standards. This ensures that learners gain practical, up-to-date knowledge that enhances their employability and career prospects.
By employing a Learning & Skills Teacher apprentice, your organisation can develop high-quality educators, strengthen workforce skills, and improve learner outcomes. This qualification is ideal for roles such as Further Education Lecturer, Vocational Trainer, and Adult Learning Tutor.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over an 18-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a four-month period. This final stage evaluates your proficiency through a panel interview, a presentation with questions and answers, a practical observation, and professional discussions to assess your overall competence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Business Administrator
Level 3
14 Month Programme
Apprenticeship Summary
A Business Administrator plays a vital role in improving organisational efficiency by providing essential administrative support and engaging with internal teams, external clients, and stakeholders. By hiring an apprentice in this role, your organisation can enhance productivity, streamline operations, and develop a highly skilled workforce.
Business Administrators work across public, private, and charitable sectors, supporting organisations of all sizes. They manage records and documents, handle confidential information, and use IT systems and software to support business functions. Their role also includes prioritising tasks, problem-solving, and improving administrative processes to ensure smooth day-to-day operations.
Working both independently and as part of a team, Business Administrators contribute to the creation of professional documents such as emails, reports, and presentations, ensuring clear and effective communication across the organisation. They are responsible for managing information and databases securely and efficiently while utilising IT packages and business systems to support various departments. In addition, they demonstrate initiative, strong time management, and problem-solving skills to optimise business performance, helping organisations run more effectively and efficiently.
By employing a Business Administrator apprentice, your organisation can improve workflow, increase efficiency, and nurture future administrative talent. This qualification is ideal for roles such as Office Administrator, Executive Assistant, Project Support Officer, and Business Support Coordinator.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through a work-based project, a presentation—including a sales pitch—with questions and answers, and a professional discussion supported by a portfolio of evidence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Recruiter
Level 3
18 Month Programme
Apprenticeship Summary
A Recruiter plays a vital role in identifying, attracting, and securing top talent to meet an organisation’s staffing needs. By hiring an apprentice in this role, your business can enhance its recruitment processes, improve candidate quality, and build a strong workforce to drive success and growth.
Recruiters work across public, private, and charitable sectors, ensuring businesses acquire the right individuals to thrive. They collaborate closely with hiring managers to understand specific job requirements and develop tailored recruitment strategies. Their responsibilities include crafting compelling job advertisements, leveraging multiple platforms to reach potential candidates, and managing the entire application process. This involves screening applications, conducting interviews, and assessing candidates’ suitability based on their skills, experience, and cultural fit within the organisation.
By employing a Recruiter apprentice, your organisation can optimise its hiring processes, improve talent acquisition, and build a strong pipeline of future employees. This qualification is ideal for roles such as Talent Acquisition Specialist, Recruitment Consultant, HR Officer, and Resourcing Coordinator.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over 18 months, you will develop the skills, knowledge, and behaviours needed for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
Throughout the programme, you will build a portfolio of evidence, including case studies, reports, budget plans, and reflections on leadership. Formative assessments will be conducted after each module to track your progress and ensure the ongoing development of your knowledge, skills, and behaviours.
At the Gateway stage, your portfolio and progress will be reviewed, with your employer and training provider agreeing on your readiness for the End-Point Assessment. This final stage takes place over a three-month period and evaluates your proficiency through a practical assessment, a project presentation, and a professional discussion supported by your portfolio of evidence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Customer Service Specialist
Level 3
14 Month Programme
Apprenticeship Summary
A Customer Service Specialist plays a crucial role in delivering exceptional customer support and ensuring high levels of satisfaction across various sectors. By hiring an apprentice in this role, your organisation can enhance service quality, improve customer retention, and develop a team member who is highly skilled in handling complex queries and escalations.
Customer Service Specialists act as a referral point for intricate or ongoing customer requests, complaints, and technical queries, providing expert support to both customers and colleagues. With in-depth knowledge of an organisation’s products and services, they help analyse customer data, share insights, and utilise IT systems to drive continuous service improvements. They operate in a variety of environments, including contact centres, retail outlets, webchat platforms, and service industries, ensuring businesses can meet and exceed customer expectations.
Beyond frontline support, Customer Service Specialists play a key role in evaluating customer journeys, identifying challenges, and implementing improvements that enhance the overall experience. By analysing customer behaviour and feedback, they contribute to increased loyalty, retention, and satisfaction, ensuring long-term business success. They also stay up to date with industry regulations and best practices, ensuring compliance while delivering exceptional service.
By employing a Customer Service Specialist apprentice, your organisation can strengthen customer relationships, improve problem resolution, and create a culture of continuous improvement. This qualification is ideal for roles such as Customer Experience Manager, Service Improvement Coordinator, and Client Relations Specialist.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through a panel interview, a presentation with questions and answers, and a practical observation to assess your overall competence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Sales Executive
Level 4
15 Month Programme
Apprenticeship Summary
A Sales Executive plays a pivotal role in generating revenue, expanding customer relationships, and driving business growth in both Business-to-Business (B2B) and Business-to-Consumer (B2C) markets. By hiring an apprentice in this role, your organisation can strengthen its sales strategy, improve client engagement, and develop a motivated team member with the skills to secure new business and retain existing customers.
Sales Executives manage the entire sales process, from identifying prospective customers and qualifying opportunities to presenting tailored solutions and closing deals. Whether engaging with customers in a single interaction or building relationships over multiple engagements, they ensure that every sale is handled with a strategic and customer-focused approach. With a deep understanding of their organisation’s products, services, and market landscape, they assess customer needs, address pain points, and differentiate their offering from competitors.
By building trust and confidence through their expertise, Sales Executives not only generate new business but also nurture long-term customer relationships, ensuring repeat sales and brand loyalty. They work closely with internal teams to manage sales processes efficiently, ensuring a seamless customer experience from initial contact to post-sale support.
By employing a Sales Executive apprentice, your organisation can develop a skilled and results-driven sales professional who contributes to revenue growth and long-term business success. This qualification is ideal for roles such as Sales Consultant, Sales Specialist, Sales Advisor, Business Development Executive, and Field Sales Executive.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 15-month programme, you will develop the skills, knowledge, and behaviours necessary for the End-Point Assessment. This journey is supported by a blend of weekly online sessions and quarterly face-to-face visits, guided by a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
At the Gateway stage, your progress is reviewed to ensure you are ready for the End-Point Assessment, which takes place over a three-month period. This final stage evaluates your proficiency through a work-based project, a presentation—including a sales pitch—with questions and answers, and a professional discussion supported by a portfolio of evidence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Team Leader
Level 3
14 Month Programme
Apprenticeship Summary
A Team Leader plays a critical role in first-line management, ensuring teams are guided, supported, and aligned with organisational objectives. By hiring an apprentice in this role, your organisation can develop strong leadership capabilities, improve team efficiency, and enhance operational performance across various sectors, including private, public, and voluntary organisations.
Team Leaders are responsible for providing clear direction, managing workloads, and overseeing projects to ensure that objectives are met. They support, develop, and motivate their teams, fostering a positive work culture that promotes collaboration and continuous improvement. In addition to team management, they play a key role in delivering operational plans, allocating resources effectively, and resolving issues as they arise to maintain smooth business operations.
Beyond internal team dynamics, Team Leaders help strengthen stakeholder relationships, ensuring effective communication across departments and external partners. Their ability to monitor performance, drive accountability, and implement process improvements makes them a valuable asset to any organisation looking to improve efficiency and team cohesion.
By employing a Team Leader apprentice, your organisation can develop competent and confident leaders who drive team success and contribute to business growth. This qualification is ideal for roles such as Supervisor, Shift Manager, Operations Team Leader, and Department Coordinator.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over a 14-month programme, you will develop the skills, knowledge, and behaviours required for the End-Point Assessment. This journey is supported by a mixture of weekly online sessions and quarterly face-to-face visits, with guidance from a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
To be eligible for the End-Point Assessment, you must have achieved your English and Mathematics qualifications and submitted a portfolio of evidence. The final assessment takes place over a three-month period and evaluates your proficiency through a presentation with questions and a professional discussion underpinned by your portfolio of evidence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.
Operations Manager
Level 5
18 Month Programme
Apprenticeship Summary
An Operations Manager plays a crucial role in overseeing teams and projects to ensure that operational and departmental goals align with an organisation’s strategic objectives. By hiring an apprentice in this role, your organisation can develop strong leadership, improve efficiency, and drive long-term business success across private, public, and voluntary sectors.
Operations Managers are responsible for developing and implementing operational plans, managing projects, and leading teams to meet key targets. They play a pivotal role in driving change initiatives, optimising financial and resource allocations, and fostering talent through coaching and mentoring. Their ability to adapt and implement business improvements ensures that operations run efficiently and align with broader company goals.
Beyond internal operations, they are instrumental in building and maintaining strong stakeholder relationships, ensuring smooth collaboration across departments and external partners. Their strategic oversight allows them to enhance processes, improve productivity, and support continuous organisational growth.
By employing an Operations Manager apprentice, your organisation can cultivate highly skilled leaders who streamline operations, drive performance, and contribute to sustained business success. This qualification is ideal for roles such as Department Manager, Regional Manager, Senior Operations Lead, and Business Unit Manager.
For a full breakdown of the knowledge, skills, and behaviours covered in this qualification, please visit the Institute for Apprenticeships website.
Learner Journey
Over an 18-month programme, you will develop the skills, knowledge, and behaviours required for the End-Point Assessment. This journey is supported by a mixture of weekly online sessions and quarterly face-to-face visits, with guidance from a dedicated tutor. You will also have access to online learning and support materials to assist with your weekly off-the-job training.
The programme includes classroom sessions, mentoring, off-site visits, and a structured 20% off-the-job training requirement. You will need to log evidence of learning activities that take place outside your regular work environment but contribute to your apprenticeship, with the required hours discussed during enrolment.
To be eligible for the End-Point Assessment, you must have achieved your English and Mathematics qualifications and submitted a portfolio of evidence. The final assessment takes place over a three-month period and evaluates your proficiency through a project with a report and a professional discussion underpinned by your portfolio of evidence.
How To Apply
To get started, click Apply below. As you complete the application form, you can let us know whether you have a staff member in mind for this apprenticeship or if you need recruitment support. Once submitted, our team will be in touch to discuss your business needs and how we can best help you grow your workforce.