Customer Service Specialist – Learner Apprenticeship

 Overview

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. 

As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. 

Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point. 

Key information

Level: 3

Duration: 14 Months

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This standard is ideal for

New Hires
Aspiring staff in the other Roles
Existing Staff

WHAT OUR LEARNERS SAY

“I have learned so many new skills and gained so much experience and knowledge from my apprenticeship with Educationwise Academy. My tutor Duncan has played a massive role in supporting me.”


Abdul Mowoevvv  – L2 Community Activator Coach

“A great range of courses available that fit the needs of our business, and the growth and development of it. Knowledgeable tutors with a solid background in the courses they lead, sharing of practical examples with learner’s enabling them to develop understanding further.”- Nick Eccles, SB Sports.”


Nick Eccles – SB Sports

“Having that link between the business and the education helped so much. I have learnt a lot especially once I had the hang of what was expected and how to get work to assist in managing my time and not being overloaded.”


Lauren F – CSHO Apprentice