Customer Service Practitioner


The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Key information

Level: 2

Duration: 12 Months 

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This standard is ideal for

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New Hires
Aspiring staff in the other Roles
Existing Staff


It has given me the perfect course that I wanted to do and the process so far has been easy and full of support.

Joel, Sports Coach apprentice